Terms and Conditions of Service
Effective date: 14 September 2026
ORAE Pte. Ltd. (UEN: 202618628Z) ("ORAE", "we", "us", or "our") provides private and duet Pilates instruction and related services (the "Services"). These Terms and Conditions (the "Terms") apply when a client purchases, books, or participates in any Service provided by ORAE.
By purchasing or booking a Service, you confirm that you have read, understood, and agreed to these Terms. These Terms should be read together with the package details shown at the time of purchase and ORAE's Privacy Notice.
1. Eligibility
1.1 You must be at least 18 years old to purchase or participate in the Services. A person under 18 may participate only with prior written consent from a parent or legal guardian. The parent or legal guardian must accept these Terms on the minor's behalf.
1.2 ORAE may decline or discontinue instruction where it reasonably considers participation unsafe, where necessary information has not been provided, or where these Terms have been materially breached.
2. Services and Venues
2.1 Services may include single private sessions, private-session packages, duet sessions, and any other instruction or coaching identified at the time of purchase.
2.2 Sessions may take place at premises owned or operated by a third party. Clients must comply with the reasonable safety, access, and conduct rules of the relevant venue. ORAE does not represent that it owns or operates a venue unless expressly stated.
2.3 Session times will be arranged directly between ORAE and the client and are subject to instructor and venue availability. A session is confirmed when ORAE and the client have agreed on the date and time.
3. Prices and Payment
3.1 All prices are stated in Singapore Dollars (SGD) and include GST where applicable, unless expressly stated otherwise.
3.2 Payment must be made in full before a session or package may be booked, unless ORAE agrees otherwise in writing.
3.3 ORAE may change its prices from time to time. A price change will not alter the number of sessions or validity period of a package that has already been purchased.
3.4 Any special or promotional rate applies only on the terms stated when it is offered. Eligibility for a special rate does not extend the validity period of a package.
4. Package Validity
4.1 A single-session credit is valid for 4 weeks from the date of purchase.
4.2 A 10-session package is valid for four months from the date of the first session. The first session must take place within 4 weeks from the date of purchase. If the client does not begin within that period, the four-month validity period will begin automatically on the 28th day after purchase.
4.3 Every session must be attended before the applicable expiry date. A booking made before expiry for a date after expiry does not preserve the credit unless ORAE agrees otherwise in writing.
4.4 Unused sessions expire at the end of the applicable validity period unless the package is extended or frozen under these Terms. Expired sessions have no cash value and will not be refunded.
5. Travel Freeze
5.1 A client may request a package-validity freeze for overseas travel lasting at least four consecutive days.
5.2 The request must be made before the package expires and must include a flight itinerary or ticket showing the client's name and travel dates. ORAE may request reasonable additional information where the submitted document does not clearly establish the travel period.
5.3 If approved, the package expiry date will be extended by the exact number of calendar days of the qualifying trip, including the stated departure and return dates. For example, a qualifying four-day trip will extend the package validity by four days.
5.4 A travel freeze changes only the package expiry date. It does not guarantee that a particular recurring appointment time will remain available during or after the travel period.
5.5 A freeze will not be applied retrospectively after a package has expired, except where the client was reasonably unable to submit the request earlier because of an emergency and provides supporting documents.
6. Cancellation, No-Show, and Late Arrival
6.1 A session may be cancelled or rescheduled without deduction if the client notifies ORAE at least 24 hours before the scheduled start time.
6.2 6.2 A cancellation or request to reschedule made less than 24 hours before the scheduled start time is a late cancellation. The session credit will be deducted in full and will not be refunded or rescheduled.
6.3 Failure to attend without the required notice is a no-show. The session credit will be deducted in full.
6.4 If a client is suddenly unwell or experiences another genuine medical event within the 24-hour cancellation period, ORAE will restore the session credit where the client submits a medical certificate or other reasonable medical documentation confirming that the client was medically unfit to attend on the session date. The documentation should be submitted within 48 hours after the scheduled session, or as soon as reasonably possible in an emergency.
6.5 For a cancellation made within 24 hours of the session, feeling generally unwell, tired, or otherwise not in condition to exercise based only on the client's own assessment does not qualify for restoration of the credit. The medical exception in clause 6.4 requires appropriate medical documentation. Ordinary work commitments, transport delays, forgotten appointments, and changes of personal plans also do not qualify as medical or emergency exceptions.
6.6 If a client arrives late, the session will proceed for the remaining scheduled time and will end at the originally agreed end time. Late arrival does not extend the session. No separate late-arrival fee or additional session deduction will apply.
6.7 If ORAE cancels a session, the client will not lose the session credit. ORAE will offer a reasonable opportunity to reschedule. If ORAE cannot provide the affected session within a reasonable period, the client may request restoration of the credit, an appropriate extension, or a refund for that session.
7. Recurring Appointment Times
7.1 A regular weekly or recurring appointment time will be retained for the client's next package if the client purchases the next package no later than the final session or expiry of the current package, whichever occurs first, and wishes to continue at the same time. If the client does not renew by that point, any future appointment time will be subject to instructor and venue availability.
7.2 A travel freeze or other absence does not automatically reserve a recurring appointment time. ORAE will use reasonable efforts to accommodate the client upon return but may release the time to another client.
8. Session Duration
8.1 Each private or duet session is 50 minutes, unless a different duration is expressly agreed in writing.
9. Transfers and Package Sharing
9.1 Private-session packages and credits may not be shared between two or more people. Each private-session credit may be used only by the registered package holder unless a transfer is approved under clause 9.2. A duet package used by its registered purchaser and designated partner under clause 13 is not treated as prohibited package sharing.
9.2 If a client no longer wishes to continue for a change-of-mind or other non-refundable reason, the client may request a one-time transfer of all remaining unused sessions to one nominated person, subject to ORAE's prior written approval.
9.3 A package may not be divided or partially transferred. The recipient must satisfy ORAE's eligibility and health requirements and agree to these Terms before attending.
9.4 A transfer does not restart or extend the package. The original expiry date and all original package conditions continue to apply. A transferred package may not be transferred again or exchanged for cash.
10. Package Termination and Refunds
10.1 Purchases are not refundable for change of mind, scheduling preference, work commitments, ordinary travel, failure to use sessions before expiry, or dissatisfaction arising solely from personal preference. Where applicable, the client may instead request a transfer under clause 9.
10.2 ORAE may approve a refund of the unused portion of a package where continued performance has become impracticable because:
• the client permanently relocates from Singapore or will remain outside Singapore beyond the remaining validity period of the package, preventing reasonable use of the remaining sessions;
• the instructor permanently relocates from Singapore or becomes unable to provide the remaining Services within a reasonable period, in which case clause 15.3 will apply;
• the client develops a medical condition that prevents the client from continuing Pilates for the remainder of the package validity period; or
• another exceptional circumstance outside the reasonable control of the affected party makes continued performance impracticable.
10.3 If the client will return to Singapore within the remaining package validity period, the travel-freeze provisions in clause 5 will apply and the travel will not ordinarily qualify for a refund. A client requesting a refund under clause 10.2 must provide reasonable supporting evidence. This may include relocation or travel documentation, or a letter or medical certificate from a registered medical practitioner confirming that the client should not continue the relevant exercise for the applicable period.
10.4 Where a refund is approved, the refundable amount will be calculated on a pro-rata basis using the original package price paid per session for the unused sessions. Sessions already used will not be recalculated at the single-session rate. ORAE may deduct only payment-processing or transaction fees that are non-recoverable and actually incurred in processing the purchase or refund, to the extent permitted by law. ORAE will disclose the deduction and calculation to the client.
10.5 No refund will be paid for sessions already attended, validly deducted for late cancellation or no-show, or expired before the qualifying event occurred.
10.6 Approved refunds will be made, where reasonably practicable, to the original payment method within 14 business days after approval.
10.7 Nothing in these Terms limits any right or remedy that cannot lawfully be excluded under Singapore law.
11. Health and Safety
11.1 Physical exercise carries inherent risks, including muscle soreness, strains, falls, aggravation of an existing condition, and, in rare cases, serious injury. By participating, the client acknowledges these ordinary risks and agrees to follow all reasonable safety instructions.
11.2 Before the first session, and whenever circumstances change, the client must disclose any relevant injury, pain, medical condition, pregnancy, recent surgery, medication, or other circumstance that may affect safe participation.
11.3 ORAE and its instructors do not diagnose or treat medical conditions. A client is responsible for seeking appropriate medical advice. ORAE may reasonably require medical clearance before beginning or continuing instruction where there is a safety concern.
11.4 The client must stop exercising and immediately inform the instructor if the client experiences pain, dizziness, shortness of breath, unusual discomfort, or any other concerning symptom.
11.5 ORAE may modify, pause, or end a session where reasonably necessary for safety. A session ended because the client withheld relevant health information or failed to follow safety instructions may be treated as used.
12. Hands-On Cueing
12.1 An instructor may offer hands-on tactile cueing or physical adjustments to support alignment, movement awareness, or safety.
12.2 Hands-on cueing is optional. The client may choose to consent, ask the instructor to request permission each time, or decline it entirely. The client may change or withdraw consent at any time without affecting access to the Services.
13. Duet Sessions
13.1 A duet package will be purchased and held in the name of one lead client. The lead client must identify the other participant to ORAE. Each participant must separately complete any required registration, health disclosure, and consent documentation before attending.
13.2 A duet booking uses one shared session credit. If either participant cancels within 24 hours of the scheduled start time, the shared session credit will be deducted in full unless the documented medical exception in clause 6.4 applies.
13.3 A duet session is one joint booking for both registered participants and uses one full shared duet-session credit. If only one participant attends, the attending participant may receive the scheduled session alone without paying the private-session price difference or any additional fee. The shared duet-session credit will nevertheless be fully used for both participants. The absent participant will not receive a separate replacement session, make-up session, refund, or individual credit for that booking.
13.4 If either participant takes a qualifying overseas trip under clause 5, the entire duet package may be frozen and extended by the applicable number of travel days. A freeze does not create separate validity periods for the two participants.
13.5 The lead client may change the designated duet partner by notifying ORAE before the next session. The new partner must complete all required registration, health disclosure, and consent documentation. A partner change does not restart or extend the package validity period, divide the package, or transfer ownership of the package away from the lead client.
14. Conduct, Venue Rules, and Personal Belongings
14.1 Clients must behave respectfully toward the instructor, venue staff, and other clients and comply with reasonable venue, hygiene, equipment, footwear, and safety rules.
14.2 ORAE may immediately end a session or terminate access where a client engages in abusive, threatening, harassing, discriminatory, unsafe, or seriously disruptive conduct. Where access is terminated for a material breach, sessions already provided or validly deducted will not be refunded. ORAE will address any remaining unused balance reasonably and in accordance with applicable law.
14.3 Clients remain responsible for their personal belongings. ORAE is not responsible for loss, theft, or damage caused by a third party or arising without negligence by ORAE.
15. Changes, Interruptions, and Force Majeure
15.1 ORAE may reasonably change an instructor, session location, or appointment time where necessary. ORAE will provide as much notice as reasonably practicable and offer a reasonable alternative.
15.2 If illness, injury, venue unavailability, government action, natural disaster, or another event outside ORAE's reasonable control temporarily prevents the Services, ORAE may reschedule sessions or extend the affected package by an appropriate period.
15.3 If ORAE cannot provide the remaining Services within a reasonable period, the client may request a pro-rata refund of the affected unused sessions under clause 10.
16. Liability
16.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by ORAE's negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Singapore law.
16.2 To the extent permitted by law, ORAE is not responsible for loss or injury caused by:
• an inherent risk of exercise that remains despite reasonable instruction and care;
• the client's failure to disclose relevant health information or follow reasonable safety instructions;
• the client's own careless or unsafe conduct, including using equipment contrary to instructions, attempting movements without the instructor's direction, or otherwise failing to exercise reasonable care for their own safety;
• the acts or omissions of an independent venue operator or another third party outside ORAE's reasonable control; or
• circumstances outside ORAE's reasonable control.
16.3 To the extent that an injury is directly caused or contributed to by the client's own careless or unsafe conduct, the client accepts responsibility for the injury and any resulting loss to the extent of the client's contribution.
16.4 Any limitation in this clause applies only to the extent that it is lawful and reasonable in the circumstances. Nothing in this clause removes ORAE's responsibility where the injury was caused or contributed to by ORAE's negligence.
17. Privacy
17.1 ORAE collects, uses, discloses, and protects personal data in accordance with Singapore's Personal Data Protection Act 2012 and ORAE's Privacy Notice at https://beorae.com/policies/privacy-policy.
17.2 Personal and health information may be collected where reasonably necessary to administer bookings, process payments, communicate with clients, respond to emergencies, and provide safe and appropriate instruction.
17.3 Marketing communications and the use of a client's image, video, voice, or testimonial for promotional purposes require any consent specified in ORAE's Privacy Notice or a separate media consent form. Declining promotional use will not prevent a client from using the Services.
18. Intellectual Property and Recording
18.1 Training plans, written materials, videos, programmes, and other content supplied by ORAE remain the property of ORAE or its licensors. They are provided for the client's personal, non-commercial use and may not be copied, sold, published, taught, or commercially distributed without prior written permission.
18.2 A client must obtain prior permission before recording a session and must not record another person without that person's consent.
19. Amendments
19.1 ORAE may update these Terms from time to time. Updated Terms will apply prospectively from the stated effective date.
19.2 A material change will not retrospectively reduce the number of sessions, shorten the validity period, or alter the price of a package already purchased unless required by law or agreed with the client.
20. Governing Law and Disputes
20.1 These Terms are governed by the laws of Singapore, and the courts of Singapore will have jurisdiction over any dispute arising from them.
20.2 Before commencing formal proceedings, each party should first make a reasonable attempt to resolve the dispute directly and in good faith by contacting the other party in writing.
21. General
21.1 These Terms, the package details presented at purchase, ORAE's Privacy Notice, and any policy expressly incorporated into them form the agreement between ORAE and the client regarding the Services.
21.2 If any provision is held invalid or unenforceable, the remaining provisions will continue in effect.
21.3 A failure or delay in enforcing a provision does not waive the right to enforce it later.
22. Contact
ORAE Pte. Ltd.
UEN: 202618628Z
Email: hello@beorae.com
Website: https://beorae.com
Business address: 101 Cecil Street, #20-07, Tong Eng Building, Singapore 069533